Refund & Return Policy

Effective Date: January 1, 2026
Last Updated: January 1, 2026

This Refund & Return Policy applies to purchases made through the online store on www.betterbridge.org (the “Site”), operated by Better Bridge (“we,” “us,” or “our”), a California nonprofit organization and an IRS-recognized 501(c)(3). By completing a purchase, you agree to the terms below.

1. Overview

We want you to be satisfied with your purchase. If you are not completely satisfied with an eligible physical product purchased from our online store, you may request a return for a refund within 30 days of delivery, subject to the requirements of this policy.

This policy applies only to physical merchandise sold through our online store (such as apparel, accessories, and other tangible goods). Donations are not purchases and are addressed separately below.

2. 30-Day Return Window

• Returns must be initiated within 30 days of the date you received your item.
• To be eligible, the item must be unused, unworn, unwashed, and in its original condition.
• Please return items in the original packaging where reasonably possible.

Returns initiated after 30 days from delivery are not eligible for a refund.

3. Non-Returnable Items

The following items are not eligible for return or refund, except where required by law:

• Donations or contributions (see Section 10)
• Digital products or downloadable items
• Gift cards
• Items marked as final sale
• Personalized or custom-made items
• Items damaged due to misuse, neglect, or normal wear and tear

4. How to Initiate a Return

To start a return, please contact us before sending any items back:

Email: support@betterbridge.org
Subject Line: Return Request – Order #[Your Order Number]

Please include:

• Your order number
• The item(s) you wish to return
• The reason for the return (optional but appreciated)

If your return request is approved, we will provide return instructions.

5. Return Shipping

• Customers are responsible for return shipping costs, unless the item arrived damaged, defective, or incorrect.
• Shipping fees (including original shipping charges) are non-refundable, except where required by law.
• We recommend using a trackable shipping method. We are not responsible for lost or delayed return shipments.

6. Condition & Inspection of Returned Items

Returned items will be inspected upon receipt. We reserve the right to refuse a refund if the item:

• Shows signs of use
• Is missing original components or packaging
• Is